We hope you are delighted with your Harry Winston merchandise. If for any reason
you wish to return your purchase
from this Site, we will accept merchandise without custom engraving, in its original
condition, within
30 days of the date of delivery.
Returns to Salons
Merchandise may be returned in person to any Harry Winston salon located in the
continental United States for merchandise credit only.
Returns to Sales Support
On-line purchases returned to Sales Support in our corporate office in New York
will be eligible for a refund or
merchandise credit.
Returns must be shipped for processing to:
HWI
718 Fifth Avenue
New York, New York 10019
Attention: Client Services
Our Return Procedure
Once we receive your returned merchandise and it is accepted for return, your refund
or new item will be processed within a few business days.
Upon receiving your return, the item will be reviewed by our Quality Assurance Department.
Please note that merchandise showing signs of wear or those that have been altered,
resized
(by a jeweler other than Harry Winston), or damaged in any way will not be accepted
for return.
Engraved merchandise may not be returned. Returns without a Return Authorization
Form or merchandise
that is improperly packaged will not be accepted for return.
How to Prepare a Return
Your Return Authorization Form
Please call 1.800.988.4110 or e-mail
clientservices@harrywinston.com to obtain a Return Authorization Form.
If the merchandise is acceptable for return in accordance with this policy, a Return
Authorization Form will be emailed to you.
Package Your Return
The merchandise returned must be received in saleable condition together with the
Return Authorization Form, copies of any
email instructions received from Customer Support, appropriate sales invoice and
all original packaging and enclosures.
Shipping Your Package
We recommend shipping merchandise for return via Federal Express for tracking purposes.
We also recommend that you request adequate insurance to
cover the purchase price of the shipment. We will not assume responsibility for
reimbursement or compensati
These instructions must be followed exactly; failure to do so will prevent the processing
of your return.
If you have any questions about our return procedure, please contact us at 1.800.988.4110
or e-mail clientservices@harrywinston.com.