We hope you are delighted with your Harry Winston merchandise. If for any reason
you wish to return your purchase
from this Site, we will accept merchandise without custom engraving, in its original condition, within
30 days of the date of delivery.
Returns to Salons
Merchandise may be returned in person to any Harry Winston salon located in the continental United States for merchandise credit only.
Returns to Sales Support
On-line purchases returned to Sales Support in our corporate office in New York will be eligible for a refund or
Returns must be shipped for processing to:
718 Fifth Avenue
New York, New York 10019
Attention: Client Services
Our Return Procedure
Once we receive your returned merchandise and it is accepted for return, your refund or new item will be processed within a few business days.
Upon receiving your return, the item will be reviewed by our Quality Assurance Department.
Please note that merchandise showing signs of wear or those that have been altered, resized
(by a jeweler other than Harry Winston), or damaged in any way will not be accepted for return.
Engraved merchandise may not be returned. Returns without a Return Authorization Form or merchandise
that is improperly packaged will not be accepted for return.
How to Prepare a Return
Your Return Authorization Form
Please call 1.800.988.4110 or e-mail
email@example.com to obtain a Return Authorization Form.
If the merchandise is acceptable for return in accordance with this policy, a Return Authorization Form will be emailed to you.
Package Your Return
The merchandise returned must be received in saleable condition together with the Return Authorization Form, copies of any
email instructions received from Customer Support, appropriate sales invoice and all original packaging and enclosures.
Shipping Your Package
We recommend shipping merchandise for return via Federal Express for tracking purposes. We also recommend that you request adequate insurance to
cover the purchase price of the shipment. We will not assume responsibility for reimbursement or compensati
These instructions must be followed exactly; failure to do so will prevent the processing of your return.
If you have any questions about our return procedure, please contact us at 1.800.988.4110
or e-mail firstname.lastname@example.org.