“ This is a human-size company. People are approachable at every level. ”
At Harry Winston, it's all about the diamonds. Harry Winston is a truly unique diamond company that combines the most exclusive and prestigious jewelry luxury brand with the know-how of sorting and selling rough diamonds through our mining segment. Our proud heritage and unmatched expertise has created the enduring legacy we live by each day. Harry Winston was the first jeweler to loan diamonds to a celebrity on the red carpet, and is renowned for donating the Hope Diamond to the Smithsonian Institution in Washington, D.C. In the pioneering spirit of our founder, Harry Winston broke new ground in fine watchmaking with the Opus Series. It takes nothing less than pure dedication and passion to work at Harry Winston. If you also possess this kind of enthusiasm, we encourage you to join the Harry Winston team.
Our knowledgeable, trustworthy and talented team values loyalty, and is committed to the Harry Winston brand. We are proud to create some of the most exclusive and prestigious jewelry and timepieces in the world, yet we remain genuine and modest. Our entrepreneurial spirit, driven by our visionary and dynamic leaders, empowers us to grow the brand and take Harry Winston to the next level.
The Harry Winston team takes great pride in perpetuating its strong heritage by combining craftsmanship, innovation and dedication, and in doing so, we stay true to the legacy of Harry Winston, the "King of Diamonds". From crafting the finest jewelry in the world, by hand, to participating in a joint venture that extracts diamonds with uncompromising ethics to protect the sensitive environment of Canada's North, to becoming one of the top fine watchmakers in the world in only 20 years, we perpetuate the pioneering spirit of our founder. We stay true to his legacy of philanthropy by giving back through the Harry Winston Hope Foundation
We all share an intense and authentic emotion for the Harry Winston brand. It's our privilege to share this passion and serve our clients as they celebrate the meaningful moments of their lives with meaningful products handcrafted by meaningful people.
JewelerNew York, New YorkFrom the October 4, 2014 - 00:00DescriptionKey Duties and Responsibilities:
•Fabricating handmade settings.
•Assembling modeled jewelry pieces.
•Soldering with platinum and gold.
•Using the laser welder
•Doing stock and client requests such as repairs, ring sizes, chain adjustment, and metal repairs for porosity and cracks etc.ProfileDegrees and Experience:
•At least 10 years of experience in jewelry manufacturing
•Good communication skills.
•Must be highly motivated.requirementsBachelor's DegreelanguageEnglish Language skill (1): excellentdomainWatch industry / Jewellerypositionnon-managercontractpermanent employmentworking firstname.lastname@example.org
Security Officer - NYCFrom the September 29, 2016 - 00:00DescriptionThe security officer is responsible for the safety and security of the people, product, property and information of the Company. The primary focus of the security officer is to serve as a deterrent to theft while providing a high level of customer service to all existing and potential clients.
The security officer will adhere to all Company security policies and procedures, and ensure the Company’s security policies and procedures are adhered to by all employees. Additionally, the security officer will provide security services at offsite locations including international locations when required.ProfileKey Duties and Responsibilities:
•Focused professional protection and surveillance of people, property, information and premises using personal observation and electronic techniques.
•Maintain situational awareness, assess risk and scrutinize merchandise control.
•Provide a high level of Customer Service, acting as "ambassador" for the Company.
•Greet and/or acknowledge each client or potential client upon entering; thank them when exiting.
•Appropriate communication with employees, tenants and visitors to promote smooth security service provision and individual compliance with protocols.
•Strict personal adherence to Company policies, security standards, and operational protocols.
•Monitor, document and enforce procedural rules and regulations.
•Patrol, secure and inspect facilities; internal and external.
•Deterrence of, and actively stopping unauthorized activity.
•Analysis of problems and completion of formal investigations.
•Maintain logs, records and reports of occurrences; use computer terminals to input and retrieve data.
•Respond to alarms when required.
•Complete security related projects and assignments to acceptable standards, on schedule.
•Ensure proper functioning of equipment.
•Deter and prevent unauthorized activity.
•Analyze problems and complete investigations, properly documented, as directed.
•Ability to work well within teams.
•Assist with the opening and closing of facilities.
•Handles other duties as required.requirementsDegrees and Experience: •Must have a concealed weapons permit (CCW) •At least 5 years law enforcement or luxury security retail experience. •No criminal record; absolute honesty and unquestionable intgrity. •Willingness to permit extensive background and related checks and testing by the company and its agents. •A relevant, higher education qualification preferably in the security field. •Above average computer skills and technical aptitude. •Strong communication skills; verbal and written, in a multi-cultural, highly professional setting. •Strong interpersonal skills, able to work with people at all levels with compassion and respect, with emphasis on client centered service. •Demonstrated commitment to continuous learning and professional development. •Flexibility to accommodate shift work as required. •Willingness to adhere to prescribed dress- codes.languageEnglish Language skill (1): excellentdomainOtherpositionnon-managercontractpermanent employmentworking email@example.com
Director, Creative Services - MarketingNew York, NYFrom the December 31, 2015 - 00:00DescriptionThe Director of Creative Services - Marketing is responsible for creative direction, development, production and design support; project management and vendor relations; strategic marketing planning; web-based projects and event branding to maintain and implement the Harry Winston brand standards. This position will be the hands-on leader for and manager of the in-house creative team and all phases of the creative process producing high quality and strategically grounded creative products, in coordination with the Marketing and Communications team and other stakeholders in leadership and other departments.
Creative Direction and Strategic Marketing Planning
• Provide leadership and ensure department plans are in alignment with the marketing goals and business planning process
• Provide 360 degree visual strategy for Brand initiate and all product launches
• Develop new and innovative ideas for all marketing collateral and online initiatives
• Provide creative directions and project management for maintaining the overall look and feel of Harry Winston visual as a brand
• Assess, design and implement sub-brand identities for appropriate programs/initiatives like new product launches
• Design brochures, advertising and other types of printed collateral. To support and maintain the overall look of the Harry Winston brand
• Develop & Design digital concept for Social, website and other online activities
• Provide support and consult for review of communications and messaging.
• Develop and implement a dynamic visual marketing plan to effectively enhance brand awareness and drive referrals
• Liaison for selecting and maintaining relationships with external vendors including printers, promotional items related type services
Production and Design Support
• Manage and coordinate a successful in-house team of creative thinkers including graphic design and production professionals to consistently implement the overall look and feel of the visual and verbal brand standard
• Direct the planning and production of creative concepts that are used in all visual communication mediums including, but not limited to print, video, event branding, online marketing, website, social media and intranet
• Develop creative timelines, tracking development, proofing and obtaining appropriate approvals for all creative assets and visual communication need
• Plan and develop effective marketing campaigns to promote the Harry Winston Brand, collections and marketing initiatives to appropriate target markets/audience
• Manages production schedules and creative output to support program launches and seasonal marketing place
• Develop and maintain a robust image library of unique photos and video resources including original agency assets as well as stock images and images related image rights
Leadership and Management
• Build a highly effective team that demonstrates consistently exceptional performance and are seen as key resources to the agency
• Direct the creative team to operate in an efficient and innovative manner to uphold the integrity of the Harry Winston branding standards
• Ensure that a high-quality of creative production is upheld consistently and dynamically applying brand standards in all print materials, web-based projects, and communications tools throughout all levels
• Selects and maintain relationships with external vendors including printers, promotional items, digital marketing services, photographers, videographers and other related services
• Negotiate best possible rates
• Implement effective/proven enhancements/processes for creative work flow procedures
• Develop creative and powerful visual designs and campaigns to effectively promote and support the overall Harry Winston brand and strategic planProfilewww.harrywinston.comrequirements• Bachelor’s degree or equivalent experience in marketing, graphic design or related field • Minimum of five (10) years of hands-on leadership and project management experience with direct reports as well as proven experience as a leading individual contributor • Strong graphic design skills, including working knowledge of current Adobe Creative Cloud programs (InDesign, Illustrator, Photoshop, Acrobat Pro, Premier Pro) and Windows applications (Word, Excel, PowerPoint, Visio, Publisher, Access) • Must possess excellent written and oral communication skills required • Analytical, organizational and project management skills • Ability to work collaboratively with others • Ability to work independently with strong attention-to-detaillanguageEnglish Language skill (1): excellentdomainOtherpositionmanagercontractpermanent employmentworking timefull-timecontact
Director, Sales -Wholesale TimepiecesNew York, NYFrom the April 15, 2016 - 00:00DescriptionThe Director, Sales -Wholesale Timepieces will define business development and sales objectives. They will be Manage P&L, budgeting, inventory Customer Care, and Customer Service and Repairs.
Define business development and sales objectives for designated area
•Define the mid and long term objectives considering the current company organization, the growth potential and the market characteristics.
•Present the commercial plan and get approval from the Head of Global Sales, Wholesale Timepieces.
•Responsible for P&L, budgeting and forecasting for both sales and marketing.
•Inventory management is also of utmost importance. Responsible to keep stock at acceptable levels and approved by management and manage aged inventory (proposals to be submitted to management)
•Manage Customer Care as per agreed guidelines with management.
•Oversee Customer Service and Repairs
Manage the market area
•Manage the distribution network and ensure the brand is well represented.
•Manage the sales orders; make replenishment proposals in order to meet business objectives.
•Manage the clients’ portfolios and stock.
•Follow up on clients’ open orders and ensure payment of invoices.
•Travel through the market and visit clients.
•Organize and conduct product training for retailers and sales team.
•Prepare, update and circulate Marketing and
•Prepare new product introductions in the market
•Plan and execute validated annual coop marketing programs.
•Ensure a perfect visual merchandising at the POS
•Report SIS opportunities, coordinate development and implementation once approved, organize with legal department related contracts and monitor execution together with the marketing team.
Open new accounts
•Identify business leads and opportunities in the market; communicate to Head of Global Sales, Wholesale Timepieces.
•Transform prospects into sales and meet business objectives.
•Coordinate contracts drafts together with legal department and management, and follow-up signatures.
Produce sales and activity reports
•Prepare sales and stock reports for each client on a monthly basis, make recommendations.
•Submit a visit report at the end of each client visit.
•Gather market trends and competition data.
•Report product development opportunities based on retailers / brand managers’ feedback and market intelligence.
•Provide Sales analysis data - submit sales forecast for an accurate production planning and stock managementProfilewww.harrywinston.comrequirements• University degree in Business Administration or equivalent • At least 7 years’ experience in a similar role within the fine watchmaking industry • Solid account management experience • Proven track record in meeting sales targets • IT proficient, at ease with data analysis and reporting tools Ability to travellanguageEnglish Language skill (1): excellentdomainWatch industry / Jewellerypositionmanagercontractpermanent employmentworking timefull-timecontact
Master JewelerNew York, NYFrom the July 1, 2016 - 00:00DescriptionThis position requires a wide variety of high jewelry making skills, including a proficient working knowledge of platinum and gold. The jeweler must have experience with producing hand-made models for production and manufacturing of one-of-a-kind complex pieces according to design. Responsible for execution of designs to meet the aesthetic and functional objectives, including hand fabrication and assembly of components. Must be able to collaborate with CAD Technician on specific components and mechanical solutions.
Key Duties Responsibilities and Accountabilities:
Translate design concept into physical piece within delivery time. Manufacture all one-of-a-kind pieces within established project time frame. Collaborate with CAD designer/technician, setter, and polisher on all technical aspects of creation of the finished piece.
Physically construct new production models and initial prototype samples according to the project delivery timelines.
Provide input on technical aspect of design during project reviews, participate in brainstorming sessions during design review meetings. Provide input on production techniques and initial labor estimates.
Count and record individual daily production results, verify accuracy of work orders, reconcile materials used in work orders, and notify supervisor of discrepancies
Work safely at all times by consistently following safe work procedures for a jeweler, as well as all safety procedures required at your worksiteProfilewww.harrywinston.comrequirements 7-10 years bench experience in high-end jewelry manufacturing shop. Knowledge of complex and intricate jewelry construction as well as precious metal properties. Ability to read and interpret design rendering/engineering documents Ability to construct handmade elements, mechanical components, clasps, connections Ability to carve model elements in wax Ability to communicate issues clearly in a team environment Knowledge of colored stone properties, setting techniques and styles Ability to work overtime as business need arises Good communication skills. Must be highly motivated.languageEnglish Language skill (1): very gooddomainWatch industry / Jewellerypositionnon-managercontractpermanent employmentworking timefull-timecontact
Salon Assistant - NY SalonNY SalonFrom the July 1, 2016 - 00:00DescriptionKey Duties & Responsibilities
**Mandarin Speaking a Huge Plus**
We are recruiting exceptional talent to fill various positions for our beautiful new salon opening this Spring in the Miami Design District.
•The key objective of this position is to be responsible for the merchandise, to provide sales support, excellent customer service, administrative and Salon support to the Sales Executives, clients, Vault Operations Manager, Retail Operations Manager, Retail Support Manager and the Vice President of US Retail.
•Set up jewelry in the morning and take it down in the evening.
•Conduct daily morning and evening jewelry inventory counts.
•Ensure vitrines are closed and locked and track the movement of keys.
•Document all movement of jewelry in vitrines and report count changes to Vault Operations Manager.
•Ensure all jewelry in vitrines are displayed properly; tagged, cleaned, polished, on correct form and in working order.
•Understand repair, move, transfer and memo processes.
•Courier jewelry between salon, Jewelry Division offices and the workshop.
Direct Sales Support
•On call at all times to assist Sales Executives with clients.
•Transporting jewelry to and from the vault.
•Monitor and track jewelry being shown by the Sales Executives.
•Assist with having jewelry cleaned and minor repairs performed.
•Have a complete working knowledge of GEM:
•Responsible for executing GEM stock searches and printing proper documentation.
•Proper knowledge of jewelry and watch inventory and how to search for these items in GEM efficiently.
•Maintain correct client information and update in GEM as changes are received.
•Responsible for GEM sales invoicing, daily sales log, tracking and forecasting.
•Handle client telephone requests.
•Escort clients throughout the building.
•Respect the client's privacy and keep all client information confidential.
•Be available to honor any reasonable customer service request.
•Follow Daily Checklist for opening and closing duties.
•Prepare retail replacement valuations.
•Answer telephones, monitor voicemails and take messages.
•Administer client correspondence.
•Ensure all salon offices are stocked with necessary office supplies, catalogues, forms and stationary.
•Prepare and process jewelry shipment requests with thorough documentation.
•Maintain advertising and editorial information board.
•Maintain client mailing lists.
•Maintain events calendar and report ROI to Marketing.
•Assist with business related errands.
•Ensure the salon, salon offices and jewelry vitrines are always clean and orderly.
•Work with the maintenance and IT departments to ensure all equipment is in working order.
•Primary back-up for Concierge and Vault Operations Manager for lunch breaks, days off and vacation/sick leave.ProfileDegrees & Experience
**Mandarin Speaking a Huge Plus**
•Strong communication and organizational skills
•Proficient with Microsoft Office
•Ability to work as a team player
•Foreign languages a plusrequirementsBachelor's DegreelanguageEnglish Language skill (1): very gooddomainSalespositionnon-managercontractpermanent employmentworking firstname.lastname@example.org
Product Development - Technical EngineerNew York, NYFrom the July 15, 2016 - 00:00DescriptionResponsible for the technical execution of product development projects, ensuring optimal manufacturing method is selected and aligned with the design specifications, with production volume, and with technical capabilities and skill level of manufacturing. Assuring highest level of craftsmanship, quality and consistency for jewelry manufactured for Harry Winston. Responsible for providing technical guidance and support so that product meets the cost, aesthetic, and functional objectives of Harry Winston. Assure DFM (Design for Manufacturing)
Key Duties Responsibilities and Accountabilities:
Work closely with manufacturing determining the most optimal production method for high-volume product and for unique high jewelry
Responsible for the design interpretation is in accordance with Product Development guidelines for quality, functionality, and product durability
Assist PD Manager and Specialist with the technical development of projects through all phases: prototyping, test-runs, and launch production. Maintain communication related to the technical side of PD projects.
Develop a library of Harry Winston mechanical connections and assembly techniques
Collaborate with Designers and CAD Technician to develop Design-for-Manufacturing. Lead the technical aspect of building models and components. Liaison with manufacturing to assure best practices and consistent approach to modeling.
Monitor status of new products to ensure progress tracking and maintaining project completion timelines as related to tooling and modeling. Responsible for project technical data management, product specifications. Prepare and maintain product images, and technical parameters information.
Act as a liaison with Quality Assurance to resolve technical issues related to functionality and durability
Work closely with PD Specialists, Manufacturing, and Quality Assurance on communicating changes, issues that might arise, and priorities.
Work closely with Design to assure design-for-manufacturingProfilewww.harrywinston.comrequirementsQualifications: Bachelor of Science Degree in Engineering or similar discipline Experience in hand-made and production jewelry manufacturing Advanced model making principles and techniques Advanced knowledge of complex assemblies and mechanical solutions for jewelry Knowledge of machining and CAD process for jewelry manufacturing (CNC, EDM, CAD, RP) Knowledge of setting techniques CAD/CAM Rapid prototyping experiencelanguageEnglish Language skill (1): very gooddomainWatch industry / Jewellerypositionnon-managercontractpermanent employmentworking timefull-timecontact
Director, Quality ControlMidtown, ManhattanFrom the August 1, 2016 - 00:00DescriptionEstablish and maintain the company’s quality standards; lead the Quality Control (QC) department to ensure all products approved by the department meet or exceed said standards and aesthetics.
Key Duties, Responsibilities, and Accountabilities:
•Lead quality control staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising. Drive for results.
•Establish and maintain the company’s quality standards and quality manual.
•Ensure all products approved by the department meet or exceed product construction and gemstone standards, as well as aesthetics.
•Establish inspection and test procedures for the QC organization to follow.
•Ensure all departments (Design, Development, Sourcing, Manufacturing, Client Service and Repair) are aware of and up to date on company’s quality standards.
•Train internal manufacturing and external vendors on company’s quality standards.
•Establish quality measures for internal manufacturing and external vendors; collect, analyze and summarize measures and prepare monthly reports.
•Qualify new vendors and support dual-sourcing of key products to increase capacity and mitigate the risk of sole source production.
•Establish standards and procedures for the disposition of defective product.
•Establish a product quality documentation system by writing and updating quality standards and procedures.
•Stay abreast of precious metal (assay) and gemstone regulations/requirements by country to meet compliance hallmarking standards.
•Direct the operational requirements of the QC department by scheduling/assigning employees and following up on work results.
•Establish QC inspection process/checklist for external vendors and internal manufacturing.
•Maintain quality control staff by recruiting, selecting, orienting, and training employees.Profilewww.harrywinston.comrequirementsFunctional Skills and Abilities: •Bench jewelry/manufacturing knowledge for high end jewelry production •Minimum of 10+ years of Quality Control, Manufacturing, Engineering or Product Development experience with Diamond intensive Jewelry products •Graduate Gemologist •Ability to manage staff and multiple projects •Knowledge of luxury goods and Jewelry supply chain functions a plus •Excellent written and verbal communication skills •Proficiency in Microsoft Office products (Excel, Word, Powerpoint)languageEnglish Language skill (1): very gooddomainQuality Assurance and Controlpositionmanagercontractpermanent employmentworking timefull-timecontact
Analyst, Client Service and Repair - JewelryNew York, NYFrom the August 1, 2016 - 00:00DescriptionKey Duties and Responsibilities:
The key objective in this position is to ensure Jewelry New Sale Alterations (NSA) and Client Owned Merchandise (COM) Repairs are processed according to established procedures while meeting agreed upon delivery dates. This requires constant communication between salons, the NY workshop and outside manufactures.
• Respond to NSA/COM and related estimate inquires in a professional and timely manner.
• Receive orders from NY Vault Operations/salon and process according to established procedures. This included proper inspection, care, handling and security of all merchandise in addition to tracking orders through successful completion.
• Provide accurate and timely communication of all relevant information regarding NSA/COM orders to the salons as well as internal/external manufactures.
• Send NY CRS open order weekly updates to the salons in addition to working with the Salons in tracking and updating GEM for their local repairs.
• Ensure NSA/COM orders are moved to Vault Operations or Logistics according to the shipping schedule, adhering to the designated cut off times, while coordinating with Special Orders, Merchandise Planning and Logistics.
• Coordinate delivery of NSA Appraisals and GIA Certificates upon request.
• Mange client returns, ensuring policy and procedure compliance and send daily reports.
• Communicate salon policy regarding NSA/COM orders and client returns in a professional and timely manner.
• Conduct monthly physical inventory, research and resolve discrepancies.
• Identify areas for process improvements and efficiencies.
• Manage special projects at the request of Management.
• Analyze reports to support the needs of the business; work with IT where necessary to create the necessary reports.ProfileDegrees and Experience
• Two years minimum prior work related experience, Luxury Retail preferred.
• Experienced with systems in a user liaison capacity and proficient with Microsoft Office.
• College degree, B.A. preferred.
• Jewelry manufacturing and gemstone knowledge preferred.
• Excellent ability to understand the organization’s goals and objectives.
• Analytical and creative problem-solving abilities.
• Proficiency in written and spoken English a must.requirementsCollege DegreelanguageEnglish Language skill (1): excellentdomainManufacturingpositionnon-managercontractpermanent employmentworking email@example.com
Category Analyst, Merchandise Planning - JewelryNew York, NYFrom the August 15, 2016 - 00:00DescriptionManage the research involved in analyzing new product directions, prepare news and information summaries for new product launches, monitor sales and support merchandising in product decisions, analyze pricing data for semi-annual pricing studies, support the Category Manager in the production of various sales tools.
Key Duties, Responsibilities and Accountabilities
Sales and Competitors Analysis
•Produce weekly and monthly reports to analyze sales trends of newly launched product development items and jewelry sales & bridal sales / ad hoc analysis assigned and develop corrective action plan
•Keep track and classify every month Sales Data
•Create quarterly trends presentations detailing competitor’s new collections and current jewelry trends / recordkeeping for competitor prices and product offer
Pricing and MDS & Forecast for New Products
•Prepare analysis and individual product files of our jewelry pricing versus competitors for semi-annual pricing studies
•Recordkeeping for price increases
•Propose MDS and sales forecasting quantities for new products
•Manage the information gathering and creation of all new jewelry product news presentations
•Help edit and proofread catalogue price list and fact sheets
•Help in updating Jewelry Product Reference Book for semi-annual print editions with newly launched product development pieces
Product Development & Recommendations
•Organize the new product news by category and price points
•Analyze the assortment by collection, product type and price point and by region to provide recommendation for assortment changes and improvements to maximize sales and productivityProfileJob Qualifications
•Bachelor’s Degree – 2-3 years in Jewelry Industry/Product Management experience
•Proficiency in Microsoft Office applications (Word, PowerPoint and Excel) with adaptability to new software
•Graduate Gemologist or Graduate Diamonds accreditation from GIA a plus
•Must be organized
•Have a good comprehension of the product offered at Harry Winston
•Attention and accuracy to detail
•Demonstrated analytical skills and business acumenrequirementsBachelors DegreelanguageEnglish Language skill (1): very gooddomainWatch industry / Jewellerypositionnon-managercontractpermanent employmentworking timefull-timecontact
QA AnalystBack to TopMidtown, ManhattanFrom the October 1, 2016 - 00:00DescriptionInspect manufactured goods to ensure that all quality standards are met. Communicate defects, identify trends and suggest solutions and improvements. Provide additional support in processing repairs, as well as, provide departmental administrative support.ProfileInspect and review the construction and assembly of manufactured jewelry as well as evaluate diamonds, colored stones and pearls to ensure that all quality standards are met. Conduct testing as specified. Confirm that all components are accurate and function properly. Confirm laser inscriptions where applicable.
Identify manufacturing defect trends; work with QC team and QC management to recommend solutions and product improvements.
Administrative tasks include but are not exclusive to inspection processing, related inspection documentation, departmental reporting, inventory analysis and product condition tracking.requirements•Graduate Gemologist required or related work experience •Minimum of 2 years related work experience •Solid written and verbal communication skills •Proficiency in Excel and Word required •Capable of multi-tasking Ability to manage small projects Bench jewelry/manufacturing knowledge a plus •FGA a plus •Experience in luxury, retail or consumer goods supply chain a pluslanguageEnglish Language skill (1): very gooddomainRetailpositionnon-managercontractpermanent employmentworking timefull-timecontact
Sales Executive - Houston SalonHouston, TexasFrom the August 15, 2016 - 00:00DescriptionThe key objective of this position is to reach and surpass the sales targets in our newest Salon opening this Summer in Houston. The Sales Executive generates revenue for the company via the sales of Fine Jewelry and Watches while providing outstanding customer service to reflect our image as the most prestigious Rare Jewelry House in the World.
Sales Executives are to build strong relationships with clients as well as creating networks with which to meet legitimate client leads.
•Provide the Harry Winston experience to all clients.
•Meet and exceed sales targets.
•Develop potential clients through walk-in traffic.
•Maintain and grow existing clients; keep records of milestones and client’s tastes and goals for future purchases.
•Target new/specific jewelry/watch product to existing clientele.
•Assist team in sales process where needed.
•Regularly utilize all forms of communication to generate sales.
Development of Client Base
•Continually update client base through all available resources.
•Client entertainment: Seek out new methods of client development through social contacts and PR related events.
•Enter and maintain accurate information for client base data entry in GEM.
•Develop existing client base and reach new prospects.
•Provide superior after-sale service to all Harry Winston clients.
After Sale Service
•Provide the highest level of client service through personalized contact in product maintenance.
•Use all available resources to problem solving.
•Keep management informed of potential product as well as client issues.
•Follow up.Profilewww.harrywinston.comrequirements•Strong luxury retail jewelry and timepiece experience •College degree •Graduate Gemologist a plus •Strong organizational and interpersonal skills •Ability to work as a team player •Basic computer literacy •Flexible to retail working hours •Foreign languages a plus (Mandarin, Cantonese, Japanese preferred)languageEnglish Language skill (1): very gooddomainSalespositionnon-managercontractpermanent employmentworking timefull-timecontact
Operations Manager - Houston SalonHouston. Texas - GalleriaFrom the August 15, 2016 - 00:00DescriptionThe Operations Manager supports the Salon Director in all efforts to achieve the sales and operational goals for our newest Salon opening this Summer in Houston. Primary focus is on the coaching and development of the operations staff and to assist the Salon Director with the Sales Executive’s growth. Successfully execute all operational, marketing and sales generating initiatives. Support the Salon Director as required and manage all aspects of the store in the absence of the Salon Director.
Key Duties and Responsibilities:
• The key objective of this postion is to manage all Salon operations, logistics and maintenance on a daily basis. This will promote optimal sales and create an efficient work environment. He or she is to partner with the Retail Salon Director in executing operations and client services training to all Sales Executives and Salon Assistants
o Managing Salong Assistants
o Client Services
o Salon Maintenance
o Salon Operation
o Human Resource liaison
o Support and training of Salon Sales staff
o Back Office Environment
o Managing Special Projects
o Collaboration with Vault ManagerProfilewww.harrywinston.comrequirementsDegrees and Experience: • At least three years experience in luxury retail • Inventory control experience • Proficient in Microsoft Office • ‘Stock and pick’ basic knowledge • Intermediate knowledge of international shipping rules is required • Ability to multitask and work in a fast-paced environment • Strong analytical and organization skills • Undergraduate degree preferred • Graduate Gemologist Diploma (GIA) preferred • Jewelry / Watch inspection experience preferredlanguageEnglish Language skill (1): very gooddomainRetailpositionmanagercontractpermanent employmentworking firstname.lastname@example.org