What is the difference between a ring from Harry Winston and one from another jeweler?

Harry Winston emphasizes quality rather than quantity. Our rigorous standards for diamond grading and decades of expertise ensure that every aspect of a Harry Winston diamond engagement ring is the absolute finest available in both quality and craftsmanship. At Harry Winston, we encourage our clients to sit down with one of our bridal experts and take the time they need to select the perfect ring.

Do I need to make an appointment to visit Harry Winston?

You do not need an appointment to visit a Harry Winston Salon. However, if you would like to call ahead, we would be happy to set up an appointment and pre-arrange a selection of rings specifically for you.

Why do Harry Winston rings sparkle so much?

Before a diamond can become a Harry Winston Diamond, it must pass strict quality assurance criteria that go far beyond the Four Cs. Our expert team of gemologists evaluates diamonds differently taking into consideration not only whether a diamond looks good on paper but whether it meets Harry Winston’s visual standards for beauty and brilliance. Two diamonds can have the same characteristics, but if one has not been cut well, they will not sparkle equally. Our gemologists choose diamonds according to a more complex set of criteria, including a high level of connoisseurship, which cannot be translated into any gemological report.

What is more important—color or clarity?

The importance of color versus clarity comes down to personal preference. Harry Winston only carries diamonds that are of D, E or F color, and greater than VS2 clarity. These high quality standards ensure that every ring you see in our store will feature a diamond of truly excellent beauty and brilliance. Please see our guide on Our Diamonds for more information.

Why is there no A, B, C in the color grading system?

In 1953, the Gemological Institute of America introduced what is now the industry standard grading scale for colorless diamonds, grading them on a color scale from D to Z and a clarity scale from Flawless to I3. At the time the new grading system was introduced, several grading classifications were used that employed numbers, letters and descriptive words. This caused confusion when comparing two diamonds that had been graded with different nomenclatures. D was agreed upon as a starting point to differentiate from the previous systems.

What diamond cuts does Harry Winston carry?

Harry Winston carries round brilliant, square emerald-cut, emerald-cut, radiant, marquise, cushion-shaped, oval-shaped, pear-shaped, and heart-shaped diamonds.

Does Harry Winston carry Asscher-cut diamond rings?

The Asscher-cut is essentially a trade name that describes a square emerald-cut diamond, with wide-cut and steep-cut corners, a small table and a built-up crown. Harry Winston does carry this special make of square emerald-cut diamonds.

Does Harry Winston offer certificates for our diamonds?

Yes. Every diamond engagement ring is accompanied by an original diamond report from the Gemological Institute of America.

What are the most popular engagement ring styles right now?

Every person has their own idea of what constitutes the perfect ring. Generally round brilliant, cushion and emerald-cut rings are the most popular. Harry Winston’s classic design aesthetic ensures that the rings we offer, will never go out of style.

Will Harry Winston create custom designed rings?

Yes. Provided your request aligns with the Harry Winston design aesthetic, we will be happy to work with you to bring your dream ring to life.

Will Harry Winston create a mounting for my own diamond?

We will only create settings for diamonds that have been purchased from Harry Winston due to our strict high quality standards. This ensures that every aspect of jewelry carrying the Harry Winston name is of the finest quality in the world.

What happens if my fiancée does not like the ring I chose?

As long as you want to make the change within 30 days (and the ring has not been worn), we would be happy to help you select a better choice.

Does Harry Winston buy back rings if I would like to purchase a larger diamond?

Should a client decide to upgrade or sell their diamond, Harry Winston will work with each, individually to determine their new jewelry tastes and needs.

Where should I take my Harry Winston timepiece for service or repairs?

Please bring your timepiece to any Harry Winston salon or authorized retailer. Depending upon the complexity of the mechanism, the timepiece may need to be sent to our Manufacture in Geneva, Switzerland for servicing.

How often should I have my Harry Winston timepiece serviced?

A mechanical movement requires regular maintenance to ensure its correct functioning and accuracy, usually every 3 to 5 years.

During servicing, the movement is completely disassembled; all parts are cleaned in specific ultrasonic baths, then reassembled and readjusted with precise oiling schemes. A full running inspection and a water-resistance check are also performed. This intervention will require 2 to 8 hours for most movements, but may require much more time on great complications.

What do I need to take into account in regards to the water-resistance of my Harry Winston timepiece?

Harry Winston timepieces are water resistant. However, it is best to avoid direct contact with water, unless a model is water-resistant to 50m or more, with screwed-in crowns and metal or rubber straps. To learn more about water-resistance, please refer to the timepieces care section.

Do magnetic fields pose a problem for my Harry Winston timepiece?

Yes, magnetic sources, in some occasions, magnetize steel parts in the movement and more particularly the main spring, causing the timepiece to malfunction. To learn more about caring for mechanical movements, please refer to the timepieces care section.

How can I order a certificate, and how do I know whether a Harry Winston timepiece is genuine?

Each timepiece purchased from a Harry Winston salon or authorized retailer comes with a stamped international warranty which lists the style and serial number. Harry Winston will provide a free appraisal to clients and authorized retailers with proof of purchase.

I need a new strap, who can I contact and where can I have it replaced?

Please contact a Harry Winston salon or authorized retailer for a new strap. Any special order of crocodile or alligator strap, special size or color will require a minimum of 8 weeks, due to international shipping regulations of alligator skins.

What strap sizes and colors are available for my watch?

Strap sizes are available in XS, S, M, L, and XL. Any special size, color or material requests must be reviewed with the straps supplier and are subject to longer lead-times and different price.

I need to adjust my bracelet with additional/less links, what can I do?

Please bring your timepiece with proof of purchase to any authorized Harry Winston service center, Harry Winston salon or authorized retailer.