FAQ

You do not need an appointment to visit a Harry Winston Salon. However, if you would like to call ahead, we would be happy to set up an appointment and pre-arrange a selection of rings specifically for you.

The importance of color versus clarity comes down to personal preference. Harry Winston only carries diamonds that are of D, E or F color, and greater than VS2 clarity. These high quality standards ensure that every ring you see in our store will feature a diamond of truly excellent beauty and brilliance. Please see our guide on Our Diamonds for more information.

Harry Winston carries round brilliant, square emerald-cut, emerald-cut, radiant, marquise, cushion-shaped, oval-shaped, pear-shaped, and heart-shaped diamonds.

Yes. Every diamond engagement ring is accompanied by an original diamond report from the Gemological Institute of America.

Yes. Provided your request aligns with the Harry Winston design aesthetic, we will be happy to work with you to bring your dream ring to life.

Your Harry Winston watch is guaranteed against manufacturing defects for a period of twenty-four months from the date of its original purchase provided the warranty card has been duly completed and signed by an official Harry Winston retailer or a Harry Winston boutique.
This warranty does not cover:

• the life of the battery;
• normal wear and tear and ageing (for example scratched crystal; alteration of the color and /or material of non-metallic straps and chains, such as leather, textile, rubber);
• any damage on any part of the watch resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc.), incorrect use of the watch and non-observance of the operating instructions provided by Harry Winston S.A.;
• indirect or consequential damages of any kind resulting from, for example, the use, the non-functioning, the defects or the inaccuracy of the Harry Winston watch;
• the Harry Winston watch handled by non-authorized persons (for example for battery replacement, service or repair) or which has been altered in its original condition beyond Harry Winston S.A.’s control.

Your timepiece needs regular servicing to ensure its perfect functioning. This will prevent oils from drying, and wear and tear of certain components.
Service intervals depend on the model of the watch, climate and care received. As a general rule, a service must be carried out every 4 to 5 years.

All work is completed by hand and requires expertise and years of experience from our watchmakers.
The following operations are included in a complete movement service:

• Removal of the bracelet
• Complete disassembling of the watch and its movement (dismantling of the crown and winding stem in order to remove the movement with dial and hands)
• Dismantling of the case (crystal, pushers, crown, gaskets, tube, bezel)
• Dismantling of the dial and hands from the movement
• Dismantling of the movement, part by part
• Checking of the condition of all the movement parts, and repair or replacement of any that are worn or damaged
• Cleaning of all the parts in specific baths to remove all traces of lubricant
• Reassembling and oiling of the movement
• Check of the functions in accordance with Harry Winston quality criteria
• Adjustment of the rate
• Fixing of the dial and hands
• Encasing of the movement and replacement of all gaskets
• Closing of the case
• Check of water-resistance, functions and performance
• Setting of the correct time
• Fitting of bracelet or replacement of strap (if requested)
• Final overall check

Water-resistance is not a permanent state and needs to be maintained. It can be affected by the ageing of the gaskets.
Have it tested every year to prevent accidental water infiltration and irreversible movement damages.
Before any contact with the water, the crown must always be completely pushed-in or screwed-in to prevent water from penetrating the mechanism.
With the exception of certain models specifically designed for diving, do not operate pushers or the crown if submerged in order to prevent water from entering the movement.
After being immersed in salty or chlorinated water, rinse your watch with warm water to prevent any gasket damage.
Remove your watch before taking a shower; pressure may be too great and cause damage.

Leather and satin are permeable, so avoid contact with water and dampness, greasy substances and cosmetic products to prevent discoloration and deformation.
Avoid long exposure to sunlight to prevent the color from fading.